Job Task Analysis - Customer Advocacy & Experience

• Help our team thrive by supporting success every day
• Full time permanent position with flexible work options
• Hybrid work options – average 2 days working from home (or pro rata)
• Close to station and onsite parking options
• Band 5 $79,015 - $90,992 per annum (dependent on experience) plus superannuation
• Location:  Cheltenham Office

About the team

This is a fantastic opportunity to develop a diverse skill set and gain invaluable experience in a fast-paced and rewarding environment. You will work closely with a team of dedicated professionals who are committed to delivering excellent outcomes for the community.

About this opportunity:

We are seeking a highly organised and detail-oriented Administration & Project Support Officer to join our dynamic Customer Experience and Corporate Performance Team. Reporting to the Manager Customer Experience & Corporate Performance, your role will involve:

Other Responsibilities include

• Providing efficient and professional administrative support to the team
• Assisting with project coordination, documentation, and stakeholder communication
• Maintaining accurate records and databases
• Contributing to the continuous improvement of processes and procedures

Your Skills and Experience

• Demonstrated experience in administration or project support roles is key.
• Effective communication and presentation skills with the ability to develop engaging communications and presentations.
• Exceptional organisational and time management skills are essential to manage tasks efficiently.
• Sound communication and interpersonal skills, along with the ability to maintain confidentiality and manage sensitive information, are required.
• Technical Proficiency in the Microsoft Office suite and database management is essential, combined with a customer-focused approach and commitment to exceptional service.
• Degree or Diploma in Administration or a related discipline or experience in a similar role desirable.
  
  

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. We look forward to hearing from you!

For any inquiries about the position, please contact Chris Heath, Manager Customer Experience & Corporate Performance, at chris.heath@kingston.vic.gov.au or (03) 9581 4739.

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

What’s on Offer at Kingston?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Hybrid work options – average 2 days working from home (or pro rata)
• Flexible Work Options, including remote and work flexible work hours
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.