Job Task Analysis - Library Officer

 Physical Health Assessment - Library Officer

• Perform customer service duties and support programs and activities in a busy, diverse public library service
• Support and build a positive customer experience for everyone who visits and engages with Kingston Libraries
• Supervise and guide staff as ‘Senior on Duty’ as required
• Multiple casual positions available with shifts on weekdays, evenings and weekends
• Library Band 5 $43.41 per hour, plus 25% casual loading and superannuation
• Location: Working across multiple library sites

About the team 

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities, and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.

The City of Kingston Library Service operates eight public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett, and Patterson Lakes.

A bit about the role

Council is looking for qualified librarians to join the Kingston Libraries team on a casual basis. These positions work across all 8 library sites as required, including weekdays, evenings and weekends. They are casual positions and there are no guaranteed hours of work. This role requires you to move from site to site during some shifts.

Your role is to:

• Represent Kingston Libraries as the face of our library service and perform duties in a manner that exceeds expectations of both customers and the team
• Customer service librarian duties in a busy and diverse public library service
• Supervise and guide staff as ‘Senior on Duty’ as required
• Undertake rostered customer service shifts in a team environment across all library sites, including weekdays, weekends and evenings, performing a range of tasks that support customers and our community
• Actively promote and support services, events and programs that contribute to literacy and digital literacy development across the Library Service
• Undertake a range of administrative tasks to ensure that the libraries operate efficiently
• Actively educate users on new and existing library facilities, collections, resources, technology and equipment

Your Skills and Experience

• High level of availability and flexibility to work shifts across Kingston as rostered
• Demonstrated excellent customer service skills
• Demonstrated skills in supporting reader advisory and digital literacy
• A tertiary Degree, Masters or Graduate Diploma in library and information studies (eligible for Associate membership of ALIA)
• Well-developed interpersonal and communication skills
• Knowledge and experience of working in a team
• A positive, enthusiastic and resilient attitude for working with diverse customers and staff in a front-facing team environment

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

If you are interested in this opportunity, please submit your resume and a cover letter online, outlining your experience and how it relates to the role. We look forward to hearing from you!

For any inquiries about the position, please contact Linda De Fina, Acting Team Leader Customer Service on 1300 135 668 or library@kingston.vic.gov.au 

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au 

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. 

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Learning and development opportunities through professional development programs
• Salary Packaging
• Purchase leave options
• Career development opportunities
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.