Job Task Analysis - Library Officer

 Physical Health Assessment - Library Officer

Library Officer (casual)

• Casual - multiple positions available
• Library Band 4 from $72,223-$76,938, per annum, plus superannuation
• Customer service duties in a busy and diverse public library service
• Working across all 8 library sites as rostered, including weekdays, evenings and weekends
• Support and build a positive customer experience for everyone who visits and engages with Kingston Libraries

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities, and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.

Kingston Libraries operates eight public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett, and Patterson Lakes.

The Role

We are seeking motivated and enthusiastic library officers to join the Kingston Libraries team on a casual basis.

Reporting to the Team Leader Library Customer Service, your role is to:

• Represent Kingston Libraries as the face of our library service and perform duties in a manner that exceeds expectations of both customers and the team
• Undertake rostered customer service shifts in a team environment across all library sites, including weekdays, weekends and evenings, performing a range of tasks that support customers and our community
• Actively promote services, events and programs that support literacy and digital literacy development across the Library Service
• Actively educate users on new and existing library facilities, collections, resources, technology and equipment
• Undertake a range of administrative tasks to ensure that the libraries operate efficiently
• Please note this is a casual position and there are no guaranteed hours of work – successful applicants will be required to work at any of the libraries within Kingston and may be required to move from one site to another during a shift.

About you

You will have:

• Demonstrated excellent customer service skills – experience of customer service in a library environment preferred
• Knowledge and experience of working in a team
• Demonstrated skills in supporting digital literacy in the community
• A keen interest and curiosity in new technologies and their applications in libraries
• Excellent interpersonal and communication skills
• A positive, enthusiastic and resilient attitude for working with diverse customers and staff in a front-facing team environment
• High level of availability and flexibility to work shifts across Kingston as rostered
• A current driver’s license and a reliable comprehensively insured motor vehicle (role may require you to move from one site to another during the day)

• Ability to demonstrate the City of Kingston’s values of;
  • We make a difference
  • We show care and respect
  • We take pride in our work
  • We are better together

What we can offer

We have multiple casual library officer positions available. These positions work across all 8 library sites as required, including weekdays, evenings and weekends. They are casual positions and there are no guaranteed hours of work.

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including:

• flexible working arrangements
• wellbeing initiatives
• discounted gym membership
• social club events
• 16 weeks paid parental leave for both primary and partner carers,
• study/development assistance
• employee assistance program (EAP)
• discounted health insurance  

How to Apply

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. 

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

If you require further information after reviewing the position description please contact Cass Kohle, Team Leader Library Customer Service, by phoning 1300 135 668 or emailing library@kingston.vic.gov.au

To be considered for the role all applications must be submitted via our Careers recruitment portal.