Job Task Analysis - Customer Quality & Contracts Coordinator

 Physical Health Assessment - Quality and Contracts Coordinator

• Competitive salary on offer; Band 6A $95,636 - $98,266 per annum, plus superannuation
• Flexible working / Hybrid options available
• High performing team
• Stability and career development opportunity
• Convenient location next to public transport
• Free on-site parking
• Full time position - permanent– based in Mentone.

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, community and aged care services, sport and recreation, health, parks and gardens, planning, arts and management. 

The role

AccessCare, a division of City of Kingston delivers support services for people who are older, have a disability, their carers and people who are homeless or at risk of homelessness.

We are seeking a Quality and Contracts Coordinator to join our small, busy team. We are looking for someone with experience in aged care, who is familiar with the Aged Care Quality Standards and implementing quality initiatives including clinical care and governance.

Reporting to the Quality Team Leader, the role involves:

• Management of AccessCare’s quality system, with oversight for compliance with the Aged Care Quality Standards, along with AccessCare management.
• Monitoring program performance, coordinating reporting/audit activities with a focus on clinical governance service providers’ compliance, documentation and processes.
• Oversight of Quality Management and Contracts for AccessCare as it pertains to home care service delivery.
• Managing the processes and the database to ensure the currency of AccessCare policies and procedures.
• Support the preparation and ongoing readiness for accreditation visits and conduct annual self-assessment audits to ensure services are operating in line with governing standards.
• Identify priorities and risks through data analysis, reports and trends, collaboratively developing action plans to achieve continuous improvement
• Monitor existing contracts and agreements as relevant to AccessCare service provision, monitor OHS compliance and participate in contract renegotiations including tendering.
• Respond to requests for new service provider agreements.
• Train and support staff regarding processes to establish new providers. 

This role will suit someone with a passion for quality, attention to detail, and someone who is a great communicator. The right person will enjoy working collaboratively with a range of team members across the department but will enjoy setting their own schedule and tasks within the role.

About you

We are looking for someone with:

• A tertiary qualification in Nursing (RN) or Social Sciences, Health or a related discipline and/or equivalent experience.
• Knowledge of clinical governance and awareness of what is required to meet the Aged Care Standards.
• Strong knowledge of the aged care accreditation process, auditing and quality assurance.
• Demonstrated ability reviewing and updating policies and procedures.
• Excellent IT skills, with experience with Excel, CareLink Plus or other CMS and risk management databases
• Project or quality management experience desirable, particularly in the aged, health or disability sector. 
• Ability to demonstrate the City of Kingston’s values of;
• We make a difference
• We show care and respect
• We take pride in our work
• We are better together

What we can offer

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including:

• flexible / hybrid working arrangements
• wellbeing initiatives
• discounted gym membership
• social club events
• 16 weeks paid parental leave for both primary and partner carers,
• salary packaging
• study/development assistance
• employee assistance program (EAP)
• discounted health insurance  
• access to an accrued day off every four weeks (available to full time employees only)

How to Apply

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. 

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

If you require further information after reviewing the position description available to download below, please contact Tina Dent, Team Leader, Quality, on 1300 819 200 or 0439 429 153.

To be considered for the role all applications must be submitted via our Careers recruitment portal.