Job Task Analysis - IT Business Applications

• Provide expert application support to keep business systems running smoothly and users empowered
• 2 x Full time permanent positions on offer
• Onsite with the opportunity for hybrid work options – average 2 days working from home (or pro rata)
• Band 6 $95,636 - $104,344 per annum (dependent on experience) plus superannuation

About the team

Our team is a newly restructured group within Information & Digital Technology, designed for agility and collaboration. We’re a small but dynamic team of seven, bringing together a diverse range of skills and experiences. Together, we're focused on driving innovation and delivering high-impact results within a supportive and friendly team environment.

About this opportunity:

Are you passionate about solving problems and supporting technology? As an Applications Support Analyst, you’ll work closely with users, IT, and business teams to resolve incidents, deliver training, and optimise application process and performance.

You will also

• Design, implement, configure, and maintain technology applications and integrations, ensuring secure and efficient operations.
• Oversee application uptime and performance, proactively identifying and addressing areas for improvement.
• Act as a key liaison between IT, technical teams, and business stakeholders, diagnosing and resolving escalated issues promptly.
• Offer training and support to staff and managers, ensuring applications are fully utilised and user needs are met.
• Maintain clear documentation of system configurations, changes, and solutions, and contribute to continuous improvement initiatives.
• Collaborate on projects, assess business needs, and help deliver technology solutions that enhance user experience and align with organisational goals.

Your Skills and Experience

Seeking an Application Support Analyst with a tertiary qualification in Computer Science, IT, or a related field and experience supporting business applications. The ideal candidate will have:

• Experience in application support, system administration, and maintenance within the Microsoft technology stack (e.g., SQL, PowerShell, APIs).
• Familiarity with ERP and enterprise systems (Infor Pathway, TechnologyOne OneCouncil preferred).
• Knowledge of project methodologies such as Agile or Prince2.
• Experience with Windows Server, Active Directory, and application deployment.
• Exposure to ITILv4 practices (certification desirable).
• Experience with local government corporate and service delivery applications.
• Proficiency in Microsoft services (SharePoint, Power BI, Power Platform, Dynamics).
• Strong analytical, problem-solving, and communication skills.
• Ability to document processes and communicate technical information clearly.
• Organised, proactive, and able to manage multiple priorities in a collaborative environment.

If you’re ready to make a real impact and help drive our business forward, we’d love to hear from you!

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. We look forward to hearing from you!

**Interviews will be conducted on a rolling basis throughout the advertising period. We encourage interested candidates to apply early as applications will be reviewed and shortlisted continuously.

For any inquiries about the position, please contact Wayne Buttie, Team Leader Application Services on Wayne.Buttie@kingston.vic.gov.au

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.