Job Task Analysis - AccessCare Outreach
AccessCare supports older people, people with disabilities, and those with complex needs to live safely and independently at home. Funded by the Commonwealth and Victorian governments, AccessCare provides community care, case management, and support programs across the municipalities of Kingston, Bayside, Glen Eira, Stonnington, and Port Phillip. AccessCare is committed to setting the benchmark for quality and innovation in community care.
Working closely with the AccessCare Manager, Council’s Executive team and key stakeholders, you will support the ongoing implementation and embedding of processes, systems and service models aligned with the Support at Home program.
You will play an important role in strengthening operational processes, supporting teams to adapt to sector reforms, and identifying opportunities to improve service delivery, client experience and organisational performance.
This role will focus on continuous improvement, service innovation and ensuring AccessCare is well positioned to respond to ongoing changes across the aged care sector.
Other Responsibilities include
Support the ongoing embedding and refinement of operational processes aligned with the Support at Home program.
Work closely with the AccessCare Manager, Executive and Council to monitor how services are performing under the new model and identify risks, opportunities and areas for improvement.
Lead business analysis and planning activities to strengthen service delivery and organisational readiness in a changing aged care environment.
Identify opportunities to enhance AccessCare’s service offering, client experience, and operational efficiency.
Strong knowledge of the aged care, disability, health or community services sector, including current reforms and government directions.
Experience leading or supporting organisational change, service improvement initiatives, or complex projects.
Well-developed analytical and reporting skills, with the ability to interpret service data and support strategic decision-making.
Excellent stakeholder engagement and communication skills, with the ability to build strong relationships across teams and with external partners.
Tertiary qualifications in Allied Health, Behavioural Sciences or a related discipline, and/or significant experience in a similar leadership role within the community or aged care sector.
The right candidate will be able to demonstrate the City of Kingston’s values of
We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together
Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.
To learn more about this role, please view the full Position Description on our Careers website
If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button.
All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies
Enquiries:
For any inquiries about the position, please contact , Esma Keskic, Head of Client and Community Support, 1300 819 200.
To be considered for this role, applicants must have the legal right to work in Australia.
For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au
About Kingston
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.
Benefits of Working at Kingston us?
At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:
For further information visit our website Join our team - City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.
We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.
Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.
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