Intake Officer
Job Task Analysis - AccessCare Outreach
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Act as the first point of contact, supporting people as they begin their care journey
- Full time permanent position
- Hybrid work options – average 2 days working from home (or pro rata)
- $98,266- $107,214 per annum (dependent on experience) plus superannuation
- Location: Mentone
About the role
As an Intake Officer, you will play a key role in supporting the Team Leader – Client Experience and the broader Access Team to ensure new clients are welcomed into our services with professionalism and care. You will act as the first point of contact for people seeking support.
In this role, you will support clients who have recently been allocated Support at Home funding, guiding them through the process of commencing services and ensuring they feel informed, confident, and supported every step of the way.
Key Responsibilities
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Manage all aspects of client intake for individuals newly allocated Support at Home funding.
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Conduct initial meetings with prospective clients and/or their representatives to explain their package, available services, and next steps.
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Guide clients through the onboarding process, including completing documentation and required assessments.
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Liaise with internal teams to coordinate timely commencement of services.
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Maintain accurate client records and ensure compliance with aged care regulations and organisational procedures.
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Deliver exceptional customer service and build strong relationships with clients, families, and stakeholders.
About You
To be successful in this role, you will bring:
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Experience in intake, assessment, or client onboarding within the aged care or community services sector.
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A strong understanding of the aged care system and client pathways.
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Excellent interpersonal and communication skills, with the ability to build rapport with a diverse range of clients.
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The ability to work independently, manage competing priorities, and organise your workload effectively.
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High attention to detail and accuracy in documentation and data entry.
The right candidate will be able to demonstrate the City of Kingston’s values of
We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together
Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.
How to Apply
To learn more about this role, please view the full Position Description on our Careers website
If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button.
All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies
Enquiries:
For any inquiries about the position, please contact Esma Keskic, Head of Client and Community Support, esma.keskic@kingston.vic.gov.au
To be considered for this role, applicants must have the legal right to work in Australia.
For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au
About Kingston
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.
Why you’ll love working for us
At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:
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flexible work hours
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Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
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Learning and development opportunities through professional development programs
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Access to accrued day off every four weeks (Full time employees only)
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Salary Packaging
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Purchase leave options
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Career development opportunities,
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Study/development assistance
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Discounted gym memberships
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16 weeks paid parental leave for both primary and partner carers
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Employee Assistance Programs (EAP)
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Social club events
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Close to Public transport
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Free Onsite parking
For further information visit our website Join our team - City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.
We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.
Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.
