Job Task Analysis - Arts Front of House

 Physical Health Assessment - Arts Supervisor

• Do you have a passion for customer service?
• Do you enjoy being part of a team which prides itself on exceptional service?
• Are you seeking to work for a diverse and flexible Local Government?
• Shifts are rostered according to event requirements, Monday - Sunday 
• $40.55/hr (including 25% loading) plus superannuation

About the team

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social and cultural outcomes for our community.

About the role

We are seeking motivated Front of House Officers to join our dynamic Arts and Culture Services team.

The incumbents will primarily work across Kingston Arts Centre and Kingston City Hall in Moorabbin and Shirley Burke Theatre in Parkdale.

Reporting to the Coordinator Front of House, the Front of House Officers are vital to the presentation and preparation of Arts and Cultural Services facilities. The role is responsible for cleaning of the venues, event set and pack up, ushering, tending bar and providing café and in-room catering services where required. The incumbent will be required to interpret event set up plans and have a strong attention to detail.

About you

You will have:

• Proven customer service experience in front line services in Hospitality and/or Arts based environments and a strong attention to detail.
• A working knowledge front-of-house processes, procedures and equipment used in performing arts, exhibition, conference, seminar, meeting and/or function settings.
• Demonstrated experience in bar and/or barista service in a catering/hospitality environment.
• Proven experience in sales, cash handling, reconciling of floats and use of EFTPOS machines.
• Demonstrated experience in communicating with a diverse range of people to develop excellent working relationships.
• Demonstrated ability to follow instructions, work autonomously and as part of a team.

**Successful applicants will need to be available for rostered shifts across a seven‑day roster, including evenings and weekends as required. Flexible rostering options are available

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

This recruitment process is for new applicants only. Applications submitted in earlier rounds will not be reconsidered

We are currently accepting applications across this period, with applications to be assessed on a rolling basis. Selected applicants will be invited to a group assessment centre in early March with face-to-face interviews to follow, and onboarding and training then scheduled for March/April for successful applicants.

Supervisory roles will be advertised in the future, offering opportunities to develop and progress. Recruitment for these roles will be conducted through a separate advertised process open to all eligible applicants.

To learn more about this role, please view the full Position Description on our Careers website

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. All applications must be submitted online through our Careers portal.  We look forward to hearing from you!

Enquiries:

For any inquiries about the position, please contact James Dipnall, Coordinator Front of House at james.dipnall@kingston.vic.gov.au  

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. 

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Benefits of Working at Kingston

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Learning and development opportunities through professional development programs
• Career development opportunities
• Study/development assistance
• Discounted gym memberships
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.