Physical Health Assessment - Library Officer

 Job Task Analysis - Library Officer

• Permanent Part time – 21 hours per week    
• Library Band 4, $72,223-$76,938, per annum, pro rata plus superannuation
• Based at Parkdale Library Operations Team offices and working across all branches as required
• Undertake Circulation Desk duties, as rostered, including evening and weekend work

About Us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities, and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.

The City of Kingston Library Service operates eight public library branches, with major sites at Chelsea, Cheltenham, Parkdale and Westall, and minor sites at Clarinda, Dingley Village, Highett, and Patterson Lakes.

The Role

The Library Officer Technology Support role is responsible for offering the provision of innovative and customer focused library services with a particular emphasis on the development, delivery and promotion of technology systems and online services.
This role undertakes a range of technical and administrative duties to support the relevant technology operating within the library service to the community.

We are seeking a self-motivated IT savvy individual to join the Kingston Libraries team. Reporting to the Library IT Coordinator, your role is to:

• Undertake a range of administrative tasks to ensure Information Technologies at the branch libraries operates efficiently including self service technologies and equipment used to deliver library programs and services.
• Represent Kingston Libraries by communicating with Library users and the community, performing circulation desk duties, and educating users on new and existing library facilities, technology and equipment in a manner that meets customer expectations.
• Investigate, evaluate, and deliver improvements to Kingston Libraries technology, systems, processes, programming, and services.
• Train staff to up skill on new technology.
• Assist in administrative IT tasks including creating training documentation.
• Have a passion and knowledge for technology to support library staff in offering an Exceptional Customer Service Experience – One that is accessible, supportive, and educational.
• Undertake rostered customer service desk shifts including weekend and evenings, performing a range of tasks that support customers.

About you

• Demonstrated excellent customer service skills – experience of customer service in a library environment preferred
• Experience in working collaboratively in a team environment
• Demonstrated Skills in supporting technology in the community
• Ability to problem solve and respond to IT issues to support staff 
• A keen interest and curiosity in new technologies and their applications in libraries
• Excellent interpersonal and communication skills
• A positive, enthusiastic and resilient attitude for working with diverse customers and staff in a front-facing team environment
• A passion for your community and the creation of safe, diverse, and inclusive spaces for people of all demographics
• A current driver’s license and a reliable comprehensively insured motor vehicle (role requires you to move from one site to another during the day)

• Ability to demonstrate the City of Kingston’s values of;
• We make a difference
• We show care and respect
• We take pride in our work
• We are better together

What we can offer

This is a part-time permanent position.

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including:

• flexible working arrangements
• wellbeing initiatives
• discounted gym membership
• social club events
• 16 weeks paid parental leave for both primary and partner carers,
• salary packaging
• study/development assistance
• employee assistance program (EAP)
• discounted health insurance  

How to Apply

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. 

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

If you require further information after reviewing the position description please contact Kristina Purcell, Team Leader Collections and Information Technology, by phoning 1300 135 668 or emailing library@kingston.vic.gov.au

To be considered for the role all applications must be submitted via our Careers recruitment portal.