Job Task Analysis - Kingston Active Customer Service

• A great opportunity to make a positive impact in the community
• Part time role - 19 hours/week based in Highett, Melbourne
• Band 3, $67,404 - $71,520 per annum (pro rata) plus superannuation

About Us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The role

We are seeking a part time Customer Relations Officer to join the Kingston Active team, based at Waves Leisure Centre. Waves has a range of wet and dry programs and activities to suit the entire community. From swim lessons right through to seniors’ fitness programs - there’s something for everyone at Waves!

In this customer facing role, we are looking for someone that exudes professionalism, initiative and a willingness to contribute to team success. This role is part of our frontline reception team who are the first point of contact for all visitors to the centre, from processing casual entries to handling membership enquiries and sales. Basic administrative support, assistance with team training and championing team tasks is also essential.

We require an enthusiastic team player with demonstrated membership sales experience and exceptional customer service skills in a similar environment. You will have excellent communication skills, be proficient with cash handling and can diplomatically handle situations with our valued customers.

About you

We are looking for someone with:

• Experience working in a team environment in a customer facing role
• Demonstrated knowledge and passion for sales and retention  
• Proven ability to work autonomously and in periods of high demand
• Flexibility to work early morning opens, evenings and a weekend shift on a regular roster
• Experience in a leisure centre environment would be advantageous

In addition, the minimum qualification requirements are: 

• CPR 
• Level 2 First Aid
• Current Working with Children Check (WWCC)
• Must maintain a satisfactory Police Check through Kingston Council

Benefits of working at Kingston: 

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• flexible / hybrid working arrangements
• wellbeing initiatives
• discounted gym membership
• social club events
• 16 weeks paid parental leave for both primary and partner carers,
• salary packaging
• study/development assistance
• employee assistance program (EAP)
• discounted health insurance  
• access to an accrued day off every four weeks (available to full time employees only)

For further information visit our website Join our team - City of Kingston

How to Apply

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. 

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

If you require further information after reviewing the position description available to download below, please contact Georgia Keady, Centre Director, Waves Georgia.Keady@kingston.vic.gov.au 

To be considered for the role all applications must be submitted via our Careers recruitment portal.