Job Task Analysis - AccessCare Administration

• Make a meaningful impact supporting older people and those living with a disability 
• Be part of an inclusive, supportive team that values wellbeing and teamwork
• Enjoy a permanent full time role with opportunities to grow 
• Band 5, $81,188 - $93,494 per annum (dependent on experience) plus superannuation  
• Location:  Mentone 

About the team 

AccessCare supports older people, people with disabilities, and those with complex needs to live safely and independently at home. Funded by the Commonwealth and Victorian governments, AccessCare provides community care, case management, and support programs across the municipalities of Kingston, Bayside, Glen Eira, Stonnington, and Port Phillip. AccessCare is committed to setting the benchmark for quality and innovation in community care 

About this opportunity  

As an Admissions Officer, you’ll play a vital role in supporting the Team Leader Client Experience and the broader Access Team. You’ll help new clients connect with appropriate services via My Aged Care, ensuring a smooth onboarding process and high-quality customer experience. 

What you’ll deliver                          

• Manage client referrals through the My Aged Care Service Provider Portal 

• Conduct and coordinate Workplace Health and Safety visits with clients 

• Maintain accurate client records and update service information 

• Liaise with internal teams and external providers to ensure care needs are met 

• Follow up issues or requests from clients and stakeholders 

• Support continuous service improvement and promote reablement approaches 

• Assist with team meetings, training sessions, and well-being initiatives 

• Outpost to the community to deliver information sessions and offer alternative options for our clients to access support 

Skills and Experience  

• Experience in community care, aged care, or disability services, Completion of a diploma or higher level of education within the field is desirable 

• Strong administrative and coordination skills 

• Excellent communication and stakeholder management abilities 

• Attention to detail with the ability to manage multiple priorities 

• Understanding of My Aged Care systems and Work Health and Safety standards 

• Proven ability to work effectively in a team-based environment 

The right candidate will be able to demonstrate the City of Kingston’s values of: 

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together 

 Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. 

How to Apply 

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. 

All applications must be submitted online through our careers portal.  Please note that we do not accept applications or inquiries from recruitment agencies 

We look forward to hearing from you!  

For any inquiries about the position, please contact Esma Keskic, Head of Client and Community Support, esma.keskic@kingston.vic.gov.au 

To be considered for this role, applicants must have the legal right to work in Australia. 

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au 

About Kingston   

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. 

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management. 

Why you’ll love working for us 

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:   

• flexible work hours 

• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers) 

• Learning and development opportunities through professional development programs 

• Access to accrued day off every four weeks (Full time employees only) 

• Salary Packaging  

• Purchase leave options 

• Career development opportunities, 

• Study/development assistance 

• Discounted gym memberships 

• 16 weeks paid parental leave for both primary and partner carers 

• Employee Assistance Programs (EAP) 

• Social club events 

• Close to Public transport 

• Free Onsite parking 

For further information visit our website Join our team - City of Kingston 

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.  

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.  

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.