Job Task Analysis - Active Kingston Leadership

 Recruitment Fact Sheet - Head of Business Services.pdf

• High impact leadership role across Kingston’s vibrant aquatic and leisure facilities
• Location: Waves Leisure Centre and Mordi Aquatic Centre
• $128,692 - $144,350 per annum (dependent on experience) plus superannuation
• Opportunity to drive business growth, innovation and community engagement
• Exciting full time role shaping, health and community wellbeing outcomes 

About the team 

The new Mordi Aquatic Centre, together with Waves Leisure Centre, are dedicated to building vibrant, healthy, and connected communities. Our team is passionate about delivering inclusive programs and services that inspire active lifestyles and support the wellbeing of everyone who visits 

A bit about the role  

We’re looking for a Head of Business Services to take a key leadership role across our aquatic and leisure centres. This position is responsible for overseeing the day-to-day operations of the centres with a focus on enhancing customer experience, boosting participation, driving business growth, and building strong community partnerships. You’ll lead by example, ensuring our daily operations are safe, efficient, compliant, and aligned with our strategic goals. 
 

What you’ll deliver                        

• Lead and inspire a team to deliver excellent customer service and operational performance 
• Identify and develop new opportunities to grow participation, partnerships, and revenue 
• Ensure compliance with health, safety, and aquatic facility regulations 
• Oversee financial and operational management, including budgets, contracts, and procurement 
• Support the delivery of asset maintenance and capital improvement projects 
• Foster safe, inclusive, and accessible programs that enhance community wellbeing 
• Support a team of staff in the management of incidents, resolving issues, and maintaining service continuity 

What You’ll Bring  

• Proven leadership experience in aquatic, leisure, or similar community-focused facilities 
• Sound skills in business growth, customer engagement, and partnership development 
• Solid understanding of operations, budgeting, compliance, and contract management 
• Strategic thinker with experience guiding teams, solving challenges, and driving improvement
• Commitment to integrity, accountability, and delivering inclusive community outcomes 

As the senior leader on site, you’ll also respond to incidents and challenges that may fall outside your portfolio, ensuring safety, service continuity and strong leadership at all times. 

Qualifications and Experience 

• Tertiary qualification in Business Management, Marketing, or a related field, or equivalent relevant experience 
• Sound background in business services and marketing within aquatic or community service environments 
• Proven leadership experience managing and developing large, diverse teams 
• Solid understanding of legislation and regulations relevant to aquatic facility operations, with current Level 2 First Aid and CPR certification 

The right candidate will be able to demonstrate the City of Kingston’s values of 

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. 

How to Apply  

Interested in shaping the future of aquatics and leisure in Kingston?  Then dive in and submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. 

All applications must be submitted online through our careers portal.  Please note that we do not accept applications or inquiries from recruitment agencies 

We look forward to hearing from you!  

For any inquiries about the position, please contact Kim Marshall, Manager Aquatic and Leisure at kim.marshall@kingston.vic.gov.au  

To be considered for this role, applicants must have the legal right to work in Australia. 

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au 

About Kingston   

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. 

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management. 

Why Work for Kingston? 

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:   

• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers) 
• Learning and development opportunities through professional development programs 
• Access to accrued day off every four weeks (Full time employees only) 
• Salary Packaging  
• Purchase leave options 
• Career development opportunities, 
• Study/development assistance 
• Discounted gym memberships 
• 16 weeks paid parental leave for both primary and partner carers 
• Employee Assistance Programs (EAP) 
• Social club events 
• Close to Public transport 
• Free Onsite parking 

For further information visit our website Join our team - City of Kingston 

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.  

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.  

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.