Our Parkdale Family and Children's Centre is seeking an experienced Centre Host and Administration Officer to join us in our journey to provide exceptional education and care to families and children in the Kingston community. 

This role is key in customer service and administration at the Family and Children’s Centres. We work closely with the community to create a welcoming and supportive environment for children and families. As the main point of contact in our integrated service and an important team member, you'll help shape our culture while providing essential admin support to families and leadership at the centre.

We have the following positions available:

1 x Part time (Wednesday, Thursday and Friday 8.30am to 5.00pm) fixed term 12 month contract commencing in November 2024.

Remuneration: Band 4 $36.55 per hour

Key Responsibilities:

• Provide admin and operational support to the Early Years team.
• Handle family inquiries about enrolment, programs, billing, and services.
• Maintain and update client records and databases, ensuring compliance. 
• Track service utilisation and work with leadership to fill vacancies.
• Manage enrolments for new families and maintain staff development records.
• Oversee family accounts, process payments, issue invoices, and manage financial tasks.
• Liaise with government departments for family issues and coordinate building maintenance and IT support.
• Build positive relationships with families, offering responsive and courteous assistance.
• Use business software effectively and have strong IT skills, including proficiency with MS Office.

The ideal candidate will:

• Be highly organised, proactive, and capable of working in a job share arrangement, providing comprehensive administrative and operational support.
• Have excellent verbal and written communication skills to handle family inquiries and build positive relationships.
• Demonstrate proficiency in managing client records, financial tasks, and maintaining databases.
• Be adept at using IT systems and software, with a strong grasp of MS Office and other relevant applications. 
• Demonstrate a high level of professionalism, confidentiality, and ethical standards.
• Be responsive, adaptable, and capable of thinking creatively to solve problems.
• Experience in a similar role with a sound understanding of childcare subsidy, kindergarten funding, managing enrolments, liaising with government departments, and experience with CCMS Software such as XAP preferred. 
• Have a respectful, empathetic approach to working with diverse individuals and families.
• Hold a Current working with childrens check.

What we can offer you:

• Pay and conditions well above award wages
• Approximately 2 weeks off over the Christmas and New Year period
• Paid non-contact day to attend our Family and Children’s Centre conference
• Experienced, kind, passionate and supportive team environment
• Supportive and hands on senior management team that values you and your contribution
• Ongoing paid professional development and industry required training
• Extensive induction and mentoring program
• Uniform provided
• Work at an Exceeding rated service with a commitment to high quality service delivery
• Exceptional resources
• Outstanding facilities with natural and welcoming spaces.
• Excellent career development opportunities
• Colleague Centre Host and Administration officers working at our other Family and Children's Centres to support you in your role. 
• Positive team culture

As an employee of the City of Kingston you will have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance, including social club events, wellbeing initiatives, discounted gym membership and health insurance.

How to apply

Click on the Apply button to submit your application. If you require further information, please email fcc.recruitment@kingston.vic.gov.au 

This organisation has zero tolerance for child abuse and adheres to strict Child Protection Reporting Protocols where there is an allegation of abuse from an educator, staff member, volunteer or student. The City of Kingston has a dedicated Child Safety Officer who receives and assesses all allegations of abuse involving an educator, staff member, student or volunteer.

Kingston City Council is an equal opportunity employer, committed to being a child safe organisation and to reconciliation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment. 

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

To be considered for the role all applications must be submitted via our Careers recruitment portal.  Please note we will be undertaking interviews throughout the advertising period so if you are interested in this position please apply now.