Job Task Analysis - Community Duty Officer

 Physical Health Assessment - Community Duty Officer

If you enjoy working with people, have strong customer services skills and enjoy problem solving. Then this is the opportunity for you! 

• Multiple casual roles available with flexible work hours during the weekday and weekends are essential.
• Salary: $43.76 per hour (inclusive of casual loading plus superannuation) 
• Location: Work across a number of sites in Kingston

This role is part of the Community Hubs team within the Inclusive Communities Department. We are a passionate driven team who love working with the community to meet their needs through the delivery of high-quality programs, activities, and events.

The Duty Officer is the main interface with all hirers, performers and patrons at Kingston Community Centre’s and Hubs and the final eye on the presentation and readiness of the venue for the event. 

We are looking for Duty Officers to join our team. In this role, you will be responsible for the set up and smooth delivery of event requirements, attending to client and patron needs, giving advice on event parameters.

• Event Preparation: Present the Centre/Hubs in an open, inviting, and safe manner.
• Customer Service: Provide good customer service to hirers and patrons by responding to requests and providing information as required.
• Event Closure: Ensure all written reports are completed, the building is clean and secure upon leaving.

Your Skills and Experience

• Excellent customer service
• Excellent verbal and written communication and
• Ability to problem-solve and work independently
• Demonstrated ability to provide timely, and accurate information and support to internal and external stakeholders
• Demonstrated ability to use audio visual technology  
• Experience working in a front–facing, community environment is desirable

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button.

All applications must be submitted online through the careers portal. Please note that we do not accept applications or inquiries from recruitment agencies

For any inquiries about the position, please contact Tami Cuthbert, Centre Operations Coordinator tami.cuthbert@kingston.vic.gov.au

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Benefits of Working at Kingston

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Career development opportunities,
• Discounted gym memberships
• Employee Assistance Programs (EAP)
• Social club events
• For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.