Job Task Analysis - IT Operations

 Physical Health Assessment - IT Infrastructure, Security and Service Desk

• Contribute your talents to our success
• Drive secure, reliable workplace technology solutions
• Full-time permanent opportunity
• Hybrid work options (up to 2 days per week)
• $100,968 per annum plus superannuation
• Cheltenham Office

About the Team

Our team is responsible for designing, implementing and maintaining the core technology systems that support Council’s operations.

This includes servers, networks, cloud platforms, storage and end-user devices that provide reliable, secure and consistent access to IT services across Council.

Our work focuses on performance, availability, scalability, service quality and the timely resolution of technical issues to keep Council services operating effectively.

About the role

We are looking for a Modern Workplace Specialist to join our Information & Digital Technology team.

In this role, you will help maintain the reliable, secure and consistent operation of Council’s endpoint, collaboration, meeting space and workplace technologies. The position provides technical specialist support for Council’s end-user computing environment, ensuring staff across all sites are equipped with standardised, well-managed devices and collaboration services that support effective day-to-day work.

The position is responsible for developing, maintaining and improving the standards, configuration and operational practices for endpoints, Microsoft collaboration platforms, and meeting space and workplace technology across Council locations. This work is performed within Council’s ICT governance, security and change control framework.

 What you’ll deliver:                           

• Modern workplace and endpoint services, including support for Council’s endpoint Standard Operating Environment, device configuration, lifecycle management, mobile device management, application deployment, patching and device compliance.
• Collaboration, meeting spaces and workplace technology, including support for Microsoft Teams, Teams Phone, Teams Rooms, audio-visual equipment, meeting room systems, workplace devices and supporting integrations across Council locations.
• Technical support and incident management, including specialist support for endpoint, application, collaboration and meeting space issues, working closely with the Service Desk and relevant technical teams to resolve incidents and requests.
• Project support and continuous improvement, including support for endpoint, collaboration and meeting space projects, technology uplift activities, security improvements, testing, rollout support and transition into operational support.
• Collaboration, knowledge sharing and change control, including working with other Information & Digital Technology teams, vendors and service providers, maintaining technical documentation, supporting knowledge transfer and participating in change control processes.

What You’ll Bring:

• Mobile device management experience across iOS, iPadOS and Android through a platform such as Microsoft Intune, and ideally AirWatch.
• Experience supporting and administering endpoint devices across Windows and macOS in a managed enterprise environment at scale, including device fleets, rollouts, refresh programs and uplift activities across multiple sites.
• Experience assessing, packaging, testing and deploying applications for end-user devices using Microsoft Intune or equivalent platforms, including Win32 applications, line-of-business applications and platform-specific installers.
• Experience monitoring and maintaining endpoint patching and device compliance, including remediation of non-compliant devices.
• Experience administering Microsoft Teams, including Teams Phone, Teams Rooms, and ideally Microsoft 365 and Microsoft Entra ID administration covering groups, devices and licensing.
• Relevant technical certifications, such as Microsoft 365 Certified: Endpoint Administrator or equivalent, are desirable.
• Experience supporting audio-visual or meeting space technology, and virtual desktop or application delivery platforms such as Citrix Cloud, is desirable.
• A tertiary qualification in information technology or a related discipline with relevant experience, or substantial relevant experience in the field of specialist expertise.

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

 What’s next? 

To learn more about this role, please view the full Position Description on our Careers website

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button.

All applications must be submitted online through our careers portal.  Please note that we do not accept applications or inquiries from recruitment agencies

Enquiries:

For any inquiries about the position, please contact Stuart Rhind, IDT Infrastructure Operations Lead at Stuart.Rhind@Kingston.vic.gov.au.

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Benefits of Working at Kingston

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Hybrid work options – average 2 days working from home (or pro rata)
• Flexible Work Options, including remote and work flexible work hours
• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.